Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At Mount Airy Florist, we love a good surprise! Whenever possible, we try not to call the recipient before delivery so we don't spoil the moment.

If no one is home when we arrive, our delivery driver may leave the flowers in a safe and appropriate location at the delivery address, weather and conditions permitting. After delivery, we will attempt to contact the recipient to let them know where their flowers have been left. If we are unable to reach the recipient, we will contact the customer who placed the order to let them know the delivery has been made. For the safety of our delivery team, our drivers will not exit the vehicle or attempt a delivery if they feel threatened or unsafe due to dogs or other issues on the property. This is at the driver's discretion. If flowers cannot be safely left due to weather, location, pets, access issues, an incorrect address, or other circumstances beyond our control, we will contact the recipient or customer to make alternative arrangements, and the order may be returned to the florist. Our delivery fee covers one delivery attempt. If an order is returned to the shop after an attempted delivery, it may be picked up at Mount Airy Florist, or a second delivery can be arranged for an additional delivery fee.

Anonymous Orders - You may choose not to sign your name on the enclosure card, however, Mount Airy Florist does not guarantee anonymity. If the recipient contacts us and asks who sent the flowers, it is our company policy to provide the name of the person who placed the order.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.